FAQs

Hummbu currently ships to addresses within the United States only. We do not currently offer international shipping. Certain remote locations, military addresses, or restricted delivery areas may require additional processing time or may not be eligible for delivery.

Orders are generally processed within 1–3 business days after payment has been successfully completed. Business days do not include weekends or public holidays. Once your order has been prepared for shipment, you will receive a shipping confirmation email with tracking information.

Standard delivery normally takes approximately 7–12 business days after the order has been processed. Expedited delivery, when available, normally takes approximately 5–7 business days after processing.

Delivery estimates are provided for reference and may be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our reasonable control.

We offer free standard shipping on eligible U.S. orders of $69 or more. The qualifying order amount is calculated after discounts and before any applicable taxes. Orders below the free shipping threshold may be subject to a shipping charge displayed at checkout.

Once your order has shipped, a confirmation email containing the tracking number will be sent to the email address provided at checkout. Tracking information may require up to 48 hours to update after the carrier receives the package.

If your tracking information has not updated for several business days, please contact our customer support team for assistance.

Please contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing or shipment has begun.

Customers are responsible for reviewing their shipping address and order details before completing checkout. Hummbu is not responsible for delays or losses caused by incorrect or incomplete information submitted with the order.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label.

Please keep all original packaging until your request has been reviewed. Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution.

Eligible items may be returned in accordance with our Return and Refund Policy. Returned products must generally be unused, undamaged, and in their original condition and packaging, with all included parts and accessories.

Please contact us before sending any item back. Unauthorized returns may not be accepted. Certain products, including final-sale, personalized, used, damaged, or otherwise ineligible items, may not qualify for return. Please review our full Return and Refund Policy before submitting a request.