Refund policy

Thank you for shopping with Hummbu. We want you to be satisfied with your purchase. Please review our Return & Refund Policy before submitting a return request.

1. Return Window

We accept returns for eligible products within 30 days of delivery.

To start a return, please contact us at support@hummbu.com before sending any item back. Items returned without prior approval may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must be:

• New and unused;
• In its original condition;
• In its original packaging, where applicable;
• Returned with all included accessories, manuals, tags, components, or parts; and
• Accompanied by proof of purchase or the relevant order information.

Items that show signs of use, damage caused after delivery, alteration, improper handling, or missing parts may not qualify for a return or full refund.

3. Accepted Return Reasons

Returns may be accepted for reasons including:

• A damaged or defective item;
• An incorrect item received;
• An item that materially differs from its product description; or
• A change of mind, provided the item meets all return eligibility requirements.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@hummbu.com.

Please include:

• Your order number;
• A clear description of the issue;
• Clear photos or videos showing the product condition;
• Photos of the packaging and shipping label; and
• Any other information reasonably required to review the issue.

We will review the information and provide further instructions. Please retain the item and all original packaging until your request has been resolved.

5. Return Method

Returns are accepted by mail only. Please do not send an item back before contacting us.

Once your return request has been approved, we will provide return instructions, including the applicable return address and any information that must be included with the package.

The business address displayed on our website is not automatically the return address. Returns sent to an unauthorized address may not be accepted or processed.

6. Return Shipping Costs

If the return is caused by our error, such as receiving a damaged, defective, or incorrect item, we will provide appropriate assistance after reviewing and approving your request.

If the return is due to a change of mind, customer preference, an incorrect selection, or another reason not caused by our error, the customer is responsible for the return shipping cost.

Original shipping charges and expedited shipping charges are non-refundable unless required by law or unless the return is caused by our error.

We recommend using a trackable shipping service for customer-arranged returns. Hummbu is not responsible for return packages that are lost or damaged before reaching the designated return location.

7. Refunds

After we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and the refund is not visible in your account, please contact us at support@hummbu.com.

8. Exchanges

We do not currently offer direct exchanges.

If you would like a different product, size, color, or style, please return the eligible item in accordance with this policy and place a new order separately.

9. Order Cancellations

If you need to cancel or modify an order, please contact us within 24 hours of placing it. We will make reasonable efforts to assist you, but cancellation or modification cannot be guaranteed once the order has entered processing or has been shipped.

10. Non-Returnable Items

The following items may not be eligible for return:

• Items marked as final sale;
• Customized or personalized products;
• Gift cards;
• Items that have been used, altered, damaged, or improperly handled after delivery;
• Items returned without their original components or packaging, where required; and
• Items returned after the 30-day return period.

Any product-specific return restrictions will be stated on the relevant product page where applicable.

11. Contact Us

For return or refund questions, please contact us at support@hummbu.com. Please include your order number and the email address used at checkout so we can assist you efficiently.

Company: HUMMBU INC

Address: 1776 S Jackson St Ste 725, Denver, CO 80210, United States

Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)